privacy Policy



You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It’s important that you know what personal information Playa Luna Presents (known here as "we" or “Playa Luna") collects about you, and how we use it.

We’ve done our best to make our explanations short and easy to understand. If you would like further information, or have any questions, please contact us using the details in the ‘Contact Us’ section below.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.


Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

  1. Create an account or purchase a travel package to one of our events, we will use the information you provide to fulfil our obligations to you in delivering that service, and, unless you’ve told us otherwise, keep you up to date about other events that may be of interest to you; and
  2. When you browse our sites or use our apps, we may use cookies to tailor your experience and provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below.


Click on each icon for more information or scroll down to read the full policy.

What Information We Have & Where We Get It

We collect and store different types of information about you when you create an account, buy travel packages and tickets from our ticketing agents, attend our events, contact us, and use our websites, apps and social media.

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How We Use Your Information & Why

We collect and use your information for lots ofreasons such as helping you get into the resorts and shows you love, sharingnews, for marketing and as otherwise required by law.

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Who We Share Your Information With & Why

We share your information with Event Partner(s) – such as the ticketing agents, artist, co-promoter(s), record label or resort – as well as other third parties associated with the service provided.

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Your Choices & Rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

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Looking After Your Information

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

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Contact Us

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

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  • If you create an account & buy from us. If you create an account, purchase a product from us (such as a travel package or event ticket), we will collect your contact and billing information. When you register for a presale, we collect your contact information.
  • Buy tickets to our events. When you purchase a travel package or tickets to one of our events, or an event for which we are a co-promoter, we will receive your information from ticket agents or e-commerce platforms used to sell travel packages and tickets for our promoted and co-promoted events, or the venues we hire to put on the event.  This includes your name, contact details and purchase information. If your purchase includes stay or travel accommodations, we will collect information necessary to facilitate your stay and travel.
  • Fan images and CCTV. When attending one of our events at a venue or festival we may collect your image and likeness whether this is through CCTV (we use signs where CCTV is used), or when videographers or photographers are running campaigns at venues or festivals. If you wish to object to this information being collected see the ‘Your Rights & Choices’  section below.
  • Accessibility Information. We may collect details of your health if you have accessibility requirements when attending events or other locations.
  • Information used for health/safety purposes. We may collect information from purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.
  • Using our website and apps. When you use our websites or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. We may collect this using technology such as GPS and Wi-Fi.
  • Safeguarding. When you attend one of our promoted events or shows, we operate safeguarding programs to ensure the safety of all our fans. This involves keeping records of incidents such as evictions, if someone falls ill and requires medical assistance and criminal activities.
  • Competitions. When you enter into competitions we run, we’ll use your information to administer your entry and contact you if you’ve been successful. If the prize is administered by a third party, we’ll let you know who they are.
  • Fan experience & customer support. When you contact our Customer Services teams with a query or provide us with feedback, we record that interaction for evidentiary purposes and to provide support related to your query.
  • Using social media. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site may provide us with some information about you.


  • Provide products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your travel, account or a purchase. We might also contact you about this policy or our website terms.
  • Requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend's information, for example via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend's information to provide services you requested. Your friend may contact us at to ask us to delete their information.
  • Improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
  • Improve our website, products, and services. We may combine information we get from you with information about you we get from third parties.
  • Security purposes. We use information to protect our company, our venues, our customers, and our websites. This includes to detect or prevent unlawful behavior.
  • Health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements will only be used to contact attendees or shared with relevant local, state or federal authorities. This information is regularly deleted.
  • Marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you make a purchase from us we may enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.

We use information as required or otherwise permitted by law or as we may notify you.

We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.


  • Live Nation Entertainment. Within the Live Nation Entertainment Group and associated family of companies who provide services for us such as marketing, profiling, reporting and technical and product support.
  • Data processors. Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.
  • Event Partners. Event Partners are entities we work with to put the event on, such as our co-promoters, ticketing agents, resorts, or the artists. We share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies.
  • Commercial Partners. These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with varies between services, and as required by applicable laws, we will use just-in-time information to let you know when data will be shared with them and that it will be processed in accordance with their privacy notice.
  • Government Agencies and Investigatory Bodies. This includes disclosures under the law to government agencies or other authorized bodies where permitted or required by applicable laws.
  • Successors. Any successor to all or part of our business.


  • Opt out of receiving our marketing emails. To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
  • Modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 45 days.
  • Control cookies and tracking tools. To learn how to manage how we - and our vendors - use cookies and other tracking tools, please click here.
  • Control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your device.
Your California Privacy Rights

“Shine the Light” Law.  If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

California Consumer Privacy Act.

If you are a California resident, you have specific privacy rights governed by the California Consumer Privacy Act (CCPA). These rights include:

  • Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you in the past 12 months.
  • Opt-Out. You have the right to opt-out to the sale of your personal information to third parties.
  • Deletion. You have the right to request that we delete any personal information collected from you.
  • Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.

Note: Where certain technologies rely on your data to provide the Services, the absence of that data may impact the operation of the Services.

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 866-983-0571. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your CCPA rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law.  

Agent. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request.

Personal Information Disclosed for a Business Purpose or Sold About California Residents:
Categories of Personal Information
Categories of Personal Information
Personal Information
Categories of Third-Party Recipients
Names and Aliases
Physical Address
Phone Number
E-Mail Address
IP Address
Unique Identifiers
Business Partners,
Data Brokers,
Technical Service Providers
Business Partners,
Technical Service Providers
commercial information
Interactions with Customer Service
Information about transactions made on our services
Individual’s Preferences and Attributes
Technical Service Providers

Business Partners, Data Brokers
internet / electronic activity
Cookies/Web Beacons
Device Attributes
Business Partners, Data Brokers, Technical Service Providers

To opt-out of the sale of your personal information, please click this “Do Not Sell My Personal Information” link, or use the options presented above to submit your request.

Sources of Data about California Residents:
  • Self-disclosed (e.g. Information provided when interacting with our products and services)
  • Business partners (e.g. Analytics companies, promoters, artists, fan clubs, venue owners, etc.)
  • Data brokers (e.g. Marketing companies, advertising partners, etc.)
  • Technical service providers (e.g. Cloud service providers)
Business or Commercial Purposes for Collecting or Selling Personal Information about California Residents:
  • Providing products and services
  • Event management
  • Market research and aggregated analytics
  • To prevent, detect, and manage unlawful behavior
  • Marketing
  • Client services
  • Staff administration
Third Parties with Whom we Share Personal Information:
  • Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
  • Data brokers (e.g. Marketing companies, advertising partners, etc.)
  • Technical service providers (e.g. Cloud service providers)
  • Government entities (e.g. IRS)

To view our CCPA request metrics, please click here.

Do Not Track. Our websites and apps are not designed to respond to "do not track" requests from browsers.

Our sites and apps are not intended for children.

Our sites and apps are meant for adults. We do not knowingly collect personal information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at You can also write to us at the address listed at the end of this policy. Please mark your inquiries "COPPA Information Request."


We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. However, the internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

We operate in a number of different jurisdictions, but we are primarily operated from North America which is where your information will likely be stored and processed. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to United States laws, which may not afford the same level of protection of those in your country.


If you have any questions about this Policy or other privacy concerns, you can email us at

Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal

Last updated: July 27, 2022